1. Introduction

BIGGYS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines the restrictions, legal rights, and duties that apply to your use of the BIGGYS website and mobile apps, including the BIGGYS Driver App, BIGGYS Customer App, and BIGGYS Kiosk App.

2. Changes to This Policy

We may review, update, and amend this policy periodically to reflect our business needs and technological advancements. We reserve the right to make changes to this policy at any time, with or without notice. Continued use of our services constitutes your acceptance of any changes to this Privacy Policy. We encourage you to check back periodically for updates.

3. Data Controller

We are the data controller of your information and handle and process all data on behalf of our customers.

4. Information Collection

Personal Information: Name, email address, phone number, payment information, profile picture.
Location Data: Real-time GPS location while using the app.
Usage Data: App usage statistics, trip details, and interactions.
Device Information: Browser type, operating system, IP address, and other technical information.
Optional Information: You may choose not to provide certain personal data, but this may limit your ability to use some features of our services.

5. Use of Information

Service Provision: Facilitate ride bookings, payments, and trip management.
Service Improvement: Analyze usage to enhance app performance and user experience.
Communication: Send updates, offers, and support messages.
Personalization: Provide a personalized experience based on collected information.
Safety and Compliance: Monitor trip details and locations for safety and legal compliance.

Our primary goal in collecting your information is to provide you with an enhanced experience when using our services. We use your information to closely monitor which features of the services are used most, to allow you to view your booking history, rate services, and to determine which features we need to focus on improving, including usage patterns and geographic locations, to determine where we should offer or focus services, features, and/or resources. Location data helps to improve our services, customer support, etc

6. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, and destruction. This includes access controls, and regular security assessments.

7. Information Sharing

With Service Providers: Share necessary data with third parties to provide our services (e.g., payment processors).
With Drivers/Passengers: Share trip details with drivers and passengers for ride coordination.
Legal Requirements: Disclose information if required by law or to protect our rights.
Business Transfers: Share information in connection with a merger, sale, or other business transfer.
Non-Personal Information: Share non-personal information with third parties for analytics and service improvement.

8. Cookies Policy

We may use cookies to gather personal information from our visitors to understand and remember their preferences for future visits, enhance user experience, and provide personalized content.

9. Location Information

We collect precise or approximate locations of users or service partners to enable services, track safety features, prevent fraud, and comply with legal requirements. Users can opt-out of location data collection by disabling location settings on their devices, but this may limit the functionality of our services.

Wecollect this information when the app is running in the foreground or background of the user's mobile device

Wecollect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the mobile application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note, however, that if you choose to opt out, you may not be able to use certain aspects of the services

10. User Data Deletion

We retain user data as long as necessary for service provision and legal compliance. Users can request data deletion via the app by following these steps: "Login to the application >> Go to Profile Section >> Find 'Account Settings' >> Tap on 'Manage Accounts' >> Look for 'Delete Account'." Account deletion requests will be processed promptly.

11. Exclusions

This Privacy Policy does not apply to information collected through other means, including public sections of our website. Unsolicited information provided through other methods is considered non-confidential, and we are free to use and disclose such information without restriction.

12. Offline Data Security

We also secure your personal information offline. Access is restricted to employees, agents, partners, and third parties who need such information to provide services. We are not responsible for the privacy practices of these third parties outside of our agreements.

13. Disclaimer

This policy is for informational purposes only and does not constitute legal advice. We may link to third-party websites, and we do not endorse their content. BIGGYS and its members are not responsible for third-party privacy practices.

14. Contact Us

For questions or concerns about this Privacy Policy, contact us at info@biggys.ca.
By using the BIGGYS apps and services, you agree to this Privacy Policy.